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To assist residents and businesses in our region, we have approved a number of rate concessions and discounts including:

      •Waiving credit card surcharges for all transactions at Council's Service Centres                   



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Customer Service Request Types
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Click on a request category to view options, make a selection and click Next. If you made a mistake use the back arrow (top left) to go back to the previous step, or the cross to cancel.

Having trouble or cannot find the service you require? Please contact our Customer Service Team.

Customer Service Request Type Selection
Click the Request Type Group Code, or tick a radio button and press Next.
 Request TypesDescription/Instruction
Animals . . . Reporting Nuisances, or request for Traps, or de-register an animal
Building Plans . . . Order copies of Approved Plans for Buildings or Structures on a property
Change of Address . . . Change of Address service requests
Community Grant Eligibility . . . Take the Eligibility Quiz for Community Grants Programs applications
Community Services . . . Report Graffiti
Compliments, Feedback . . . Provide a compliment or give your feedback
Drainage Plans . . . Order copies of As Constructed Drainage Plans for a property
Overgrown Allotments . . . Report Overgrown and Unsightly Allotments
Parks & Recreation Services . . . Park Maintenance requests
Rates and Property . . . Arrangement to pay requests
Regulated Parking . . . Infringement Enquiry or Parking Issues
Roads & Footpaths . . . Roads and Footpaths service requests
Water . . . Water Meter maintenance
(Note: For water main breaks or leaks contact the Customer Service Team urgently at 131-872.)
Waste & Wheelie Bins - Collection Service . . . Animal carcass collection on Council-maintained roads
Waste & Wheelie Bins - Repair, New, Cancellations . . . Request for wheelie bin maintenance/repair, new waste and wheelie bins or cancel your service
General Request . . . If you cannot find what you are looking for, lodge a general request and we shall make sure your enquiry is directed to the right team.
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